Privacy Policy for Property AI Real Estate Chat Bot
This Privacy Policy explains what information Property AI Chat Bot collects when you use our Pakistan real estate AI assistant, why we collect it, how long we keep it, how we protect it, and the controls you have over your own data. We aim to keep this policy clear, honest and easy to act on.
Property AI Chat Bot helps buyers, sellers, renters and investors work through property questions about plots, houses, apartments, farmhouses and files across societies such as Bahria Town, DHA, Gulberg Greens, Capital Smart City and Blue World City in Islamabad, Rawalpindi, Lahore, Karachi and other Pakistani markets. To do that well, the service handles some personal information, and this policy describes exactly how.
01 Introduction and scope
This policy applies to the Property AI Chat Bot website, chatbot and related account features. By creating an account, sending messages to the chatbot, submitting property requirements or uploading files, you agree to the practices described here. If you do not agree with this policy, please do not use the service.
This policy should be read together with our Terms and Conditions and our Disclaimer, which govern the informational nature of the guidance provided by the chatbot.
02 Who we are
Property AI Chat Bot is a Pakistan focused real estate AI assistant founded, owned and developed by M Khubaib Zia. For the purpose of data protection, Property AI Chat Bot acts as the party responsible for deciding how and why your personal information is processed. You can reach us using the contact details in the final section of this policy.
03 Information we collect
We only collect what the service needs to operate and improve. This includes:
- Account and profile details, such as your name, email address, phone or WhatsApp number, password credentials and any preferences you set.
- Property requirements you share, including city, society, phase or sector, plot or unit size, budget, intent to buy, sell, rent or invest, and payment plan preferences.
- Chat content, meaning the messages you exchange with the chatbot and the context needed to give useful answers.
- Seller and listing submissions, including property details, location, pricing and supporting information provided for admin review.
- Uploaded files, which may include images, PDFs, text files or property documents that you choose to attach.
- Technical and usage data, such as device type, browser, general location derived from your connection, pages visited and basic interaction logs used for security and reliability.
Please do not upload highly sensitive documents such as national identity cards, bank statements or original title deeds unless it is genuinely necessary and you are comfortable sharing them with Property AI Chat Bot for support and service use.
04 How we use information
We use the information described above to:
- Provide answers, property guidance and structured requirement capture.
- Create and secure your account and personalise your experience.
- Route serious buyer, seller and investor inquiries into an admin reviewed workflow for follow-up.
- Review, approve or decline seller submissions before they are shown as options.
- Maintain safety, prevent fraud and misuse, and keep the service reliable.
- Improve the quality, accuracy and coverage of the assistant over time.
- Communicate with you about your requests, account or important service changes.
05 AI processing and chat review
Property AI Chat Bot uses automated AI systems to understand your messages and generate responses. If enabled in your account settings, the Property AI Chat Bot team may review selected chats for support, quality checks and service improvement. Where this preference is offered, you can turn it off in your account settings.
AI generated answers are informational and may be incomplete or outdated. Automated processing does not replace your own judgement or independent professional verification, as explained in our Disclaimer.
08 Seller and buyer contact data
Private seller contact details are used by the admin team and are not publicly displayed to buyers inside the chat interface. Buyer inquiries are routed through Property AI Chat Bot so that connection and verification are handled through a controlled process. This is designed to reduce spam, protect privacy and lower the risk of fraud on both sides of a property conversation.
09 Data retention
We keep personal information only for as long as needed to provide the service, meet legal or accounting obligations, resolve disputes and enforce our agreements. When information is no longer needed, we take reasonable steps to delete it or anonymise it. You can also request deletion or use the data controls described below to remove selected chats and files.
10 Data security
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, so while we work to protect your data, we cannot guarantee absolute security. Please keep your account credentials confidential and contact us immediately if you suspect any unauthorised use.
11 Your rights and controls
Subject to applicable law, you can:
- Access the personal information we hold about you and request a copy.
- Correct information that is inaccurate or incomplete.
- Request deletion of your account and associated data.
- Use data controls to soft-delete selected chats and uploaded files.
- Turn off optional chat review in your account settings where offered.
- Withdraw consent for optional processing at any time.
To exercise any of these rights, contact us using the details in the final section. We may need to verify your identity before acting on a request.
12 Age and children
Property AI Chat Bot is intended for adults who can enter into property related decisions. The service is not directed at children. If you believe a minor has provided personal information without appropriate consent, please contact us so we can remove it.
13 Third-party links
The service may reference or link to third-party websites, societies, developers or authorities. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external site you visit.
14 Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in the service, technology or legal requirements. When we make material changes, we will update the date at the top of this page and, where appropriate, provide additional notice. Continued use of the service after an update means you accept the revised policy.
15 Governing law
This policy is governed by the laws of the Islamic Republic of Pakistan, including applicable electronic and data protection regulations. Any disputes relating to this policy are subject to the jurisdiction of the courts of Pakistan.
16 How to contact us
If you have questions, requests or concerns about your privacy, please contact us:
- Email: info@propertyaibot.com
- Website: www.propertyaibot.com
Our privacy commitment
Your property data stays controlled, private and in your hands.
We built Property AI Chat Bot to make property conversations easier without putting your personal information at risk. If anything in this policy is unclear, reach out and we will explain it in plain language.